By using the Service, you are expressing your agreement to this Policy and the processing of your data, including your personal information, in the manner provided in this Policy. If you do not agree to these terms, please do not use the Service.
Our company aims to ensure that all personal data collected about staff, visitors, customers and other individuals is collected, stored and processed in accordance with the General Data Protection Regulation (GDPR) and the expected provisions of the Data Protection Act 2018 (DPA 2018) as set out in the Data Protection Bill.
This policy applies to all personal data, regardless of whether it is in paper or electronic format.
2. Legislation and guidance
This policy meets the requirements of the GDPR and the expected provisions of the DPA 2018. It is based on guidance published by the Information Commissioner’s Office (ICO) on the GDPR and the ICO’s code of practice for subject access requests.
It also reflects the ICO’s code of practice for the use of surveillance cameras and personal information.
In addition, this policy is designed and intended to comply with international data privacy laws.
Quinlan Services has declared London, England, U to be the point of mediation if required if outside the EU. If inside the EU, the Information Commissioner appointed for Data security has been nominated as Dublin, Ireland for the purpose of GDPR and the data protection Bill.
Any information relating to an identified, or identifiable, living individual.
This may include the individual’s:
- Name (including initials)
- Identification number
- Location data
- IP Address
- Online identifier, such as a username
It may also include factors specific to the individual’s physical, physiological, genetic, mental, economic, cultural or social identity.
Anything done to personal data, such as collecting, recording, organising, structuring, storing, adapting, altering, retrieving, using, disseminating, erasing or destroying.
Processing can be automated or manual.
The identified or identifiable individual whose personal data is held or processed.
A person or organization that determines the purposes and the means of processing of personal data.
A person or other body, other than an employee of the data controller, who processes personal data on behalf of the data controller.
Personal data breach
A breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data.
4. The data controller
Quinlan Services processes personal data relating to visitors to its website, staff, customers and others, and therefore is a data controller.
5. Roles and responsibilities
This policy applies to all staff employed by Quinlan Services, and to external organizations or individuals working on our behalf. Staff who do not comply with this policy may face disciplinary action.
5.1 Data protection officer
The data protection officer (DPO) is responsible for overseeing the implementation of this policy, monitoring our compliance with data protection law, and developing related policies and guidelines where applicable.
They will provide an annual report of their activities directly to the management board and, where relevant, report to the board their advice and recommendations on identified data protection issues.
The DPO is also the first point of contact for individuals whose data the company processes, and for the ICO.
Full details of the DPO’s responsibilities are set out in their job description. Our DPO is contactable via email@example.com.
5.2 All staff
Staff are responsible for:
- Collecting, storing and processing any personal data in accordance with this policy
- Informing the company of any changes to their personal data, such as a change of address
- Contacting the DPO in the following circumstances:
- With any questions about the operation of this policy, data protection law, retaining personal data or keeping personal data secure
- If they have any concerns that this policy is not being followed
- If they are unsure whether or not they have a lawful basis to use personal data in a particular way
- If they need to rely on or capture consent, draft a privacy notice, deal with data protection rights invoked by an individual, or transfer personal data outside the European Economic Area
- If there has been a data breach
- Whenever they are engaging in a new activity that may affect the privacy rights of individuals
- If they need help with any contracts or sharing personal data with third parties
6. Data protection principles
The GDPR is based on data protection principles that our company must comply with. The principles say that personal data must be:
- Processed lawfully, fairly and in a transparent manner
- Collected for specified, explicit and legitimate purposes
- Adequate, relevant and limited to what is necessary to fulfil the purposes for which it is processed
- Accurate and, where necessary, kept up to date
- Kept for no longer than is necessary for the purposes for which it is processed
- Processed in a way that ensures it is appropriately secure
This policy sets out how Quinlan Services aims to comply with these principles.
7. Collecting personal data
7.1 Lawfulness, fairness and transparency
We will only process personal data where we have one of 6 ‘lawful bases’ (legal reasons) to do
so under data protection law:
- The data needs to be processed so that Quinlan Services can comply with a legal obligation
- The data needs to be processed to ensure the vital interests of the individual e.g. to
protect someone’s life
- The data needs to be processed so that Quinlan Services, as a public authority, can perform a task in the public interest, and carry out its official functions
- The data needs to be processed for the legitimate interests of Quinlan Services or a third party
(provided the individual’s rights and freedoms are not overridden)
- The individual (or their legal guardian when appropriate in the case of an individual under the legal age of consent in that country) has freely given clear consent
We offer online services to end users and we intend to rely on a combination of performance of a contract, and legitimate interests as a basis for processing.
Whenever we first collect personal data directly from individuals, we will provide them with the relevant information required by data protection law (This includes possibly linking them to this policy.)
7.2 Information Collection and Use Practices
1. What Basic Information Does Quinlan Services LTD Collect?
We typically collect personal information that you provide to us on a voluntary basis, and you may visit areas on the Sites anonymously without choosing to log in and submit that personal information. However, in order to use certain parts of the Sites and/or log-on to access support, or purchase product, you will be required to create an account by providing us your email address and selecting a unique username and password (an “Account”). You might also desire to contact our customer support team via email at firstname.lastname@example.org. In participating in contacting customer support, you might be requested to provide additional information beyond your email address, including your name, full address and phone number, this is in order to provide appropriate support only. In operating the Sites, responding to customer support queries, fulfilling shipments, or otherwise offering the Games, we might also request other information from you, including hardware specs, software performance metrics and user experience.
Please note that in utilizing certain areas of the Sites, you will be requested to provide additional information in order to complete a purchase, such as your name, full address, phone number, internet protocol address (for fraud tracking purposes). Credit card information and other payment information is handled by and shared with third party payment providers, including PayPal. Quinlan Services LTD does not retain any credit card numbers.
2. What Additional Information Does Quinlan Services LTD Collect?
(1) AUTOMATIC COLLECTION. Our servers automatically recognize visitors’ internet protocol (IP) addresses (the number assigned to computers on the Internet), browser type, and access time. In addition, your web browser may transmit to Quinlan Services LTD certain geographic information or other information regarding your computer, including its capabilities, hardware specs and game data processing. The Sites may also gather anonymous “traffic data” that does not personally identify you, but that may be helpful for marketing purposes or for improving the services we offer.
(3) iOS AND ANDROID PLATFORMS
When you use any of the Quinlan Services LTD applications on a mobile platform, we may collect and record certain information such as your unique device ID (persistent / non-persistent), hardware type, media access control (“MAC”) address, international mobile equipment identity (“IMEI”), the version of your operating system (“OS”), your device name, your email address, and your location (based on your Internet Protocol (“IP”) address). This information is useful to us for troubleshooting, providing you an improved experience, and helping us understand usage trends.
We may collect your email address when you contact our customer service group and we may use that email address to contact you about your experience with Quinlan Services LTD.
3. What Does Quinlan Services LTD Do With Collected Information?
We use information collected through our Service for purposes described in this Policy or disclosed to you in connection with our Service. For example, we may use your information to:
- create user accounts and allow users to manage orders;
- operate and improve our Service;
- respond to your comments and questions and provide customer service;
- provide and deliver products and services you request;
- send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
We do not use your data to pass onto any 3rd party unless part of the service (such as card payment processing) we do not sell or share your data for marketing purposes.
(2) ANONYMOUS INFORMATION. We use anonymous information to analyse the Sites traffic, but we do not examine this information for individually identifying information. In addition, we may use anonymous IP addresses to help diagnose problems with our servers, to administer the Site, or to display the content according to your preferences. Traffic and transaction information may also be shared with business partners and advertisers on an aggregate and anonymous basis.
(3) COMPELLED DISCLOSURES OF PERSONAL INFORMATION. We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to (a) comply with requirements of the law or comply with legal process served on Quinlan Services LTD, (b) protect and defend the rights or property of Quinlan Services LTD or the users of the Sites, or (c) act under unusual, extraordinary or emergency circumstances to protect the safety of the public or users of the Sites.
(4) SALE OF INFORMATION. We will not sell your data under any circumstance.
(5) ACCESS TO INFORMATION. You are able to review and request changes to your Account information by sending an email to email@example.com.
7.3 Limitation, minimization and accuracy
We will only collect personal data for specified, explicit and legitimate reasons. We will explain these reasons to the individuals when we first collect their data, sometimes by including a link to this policy.
If we want to use personal data for reasons other than those given when we first obtained it, we will inform the individuals concerned before we do so, and seek consent where necessary. Staff must only process personal data where it is necessary in order to do their jobs. When staff no longer need the personal data they hold, they must ensure it is deleted or anonymized. This will be done in accordance with the established company best practice. A large amount of data is required to be retained for many legal reasons for differing periods of time, data may only be deleted when there is no longer any basis to retain this data.
8. Sharing personal data
We will not normally share personal data with anyone else unless they are providing part of the routine contractual service, but may do so where:
- There is an issue with an individual that puts the safety of our staff at risk
- We need to liaise with other agencies – we will seek consent as necessary before doing this
- Our suppliers or contractors need data to enable us to provide services to our staff and customers – for example, IT companies. When doing this, we will:
Only appoint suppliers or contractors which can provide sufficient guarantees that they comply with data protection law.
Establish a data sharing agreement with the supplier or contractor, either in the contract or as a standalone agreement, to ensure the fair and lawful processing of any personal data we share. Contracts describe the services and therefore data transferred to complete them.
Only share data that the supplier or contractor needs to carry out their service, and information necessary to keep them safe while working with us
Our database for our apps are in the London Datacentre of Google in the UK.
Personal information is entered into some of the following customer fulfilment and management platforms:
We will also share personal data with law enforcement and government bodies where we are legally required to do so, including for:
- The prevention or detection of crime and/or fraud
- The apprehension or prosecution of offenders
- The assessment or collection of tax owed to tax authorities
- In connection with legal proceedings
- Research and statistical purposes, as long as personal data is sufficiently anonymised or consent has been provided
We may also share personal data with emergency services and local authorities to help them to respond to an emergency situation that affects any of our staff or customers.
Where we transfer or store personal data to a country or territory outside the United Kingdom, we will do so in accordance with data protection law that complies with both the UK and the receiving country.
9. Subject access requests and other rights of individuals
9.1 Subject access requests
Individuals have a right to make a ‘subject access request’ to gain access to personal information that Quinlan Services holds about them. This includes:
- Confirmation that their personal data is being processed
- Access to a copy of the data
- The purposes of the data processing
- The categories of personal data concerned
- Who the data has been, or will be, shared with
- How long the data will be stored for, or if this isn’t possible, the criteria used to determine
- The source of the data, if not the individual
- Whether any automated decision-making is being applied to their data, and what the significance and consequences of this might be for the individual
Subject access requests should be submitted in writing, either by letter or email to the DPO. They should include:
- Name of individual
- Correspondence address
- Contact number and email address
- Details of the information requested
If staff receive a subject access request they must immediately forward it to the DPO.
9.2 Children and subject access requests
Personal data about a child belongs to that child, and not the child’s parents or legal guardians. For a parent or legal guardian to make a subject access request with respect to their child, the child must either be unable to understand their rights and the implications of a subject access request, or have given their consent.
Children below the age of 12 are generally not regarded to be mature enough to understand their rights and the implications of a subject access request. Therefore, most subject access requests from parents or legal guardians may be granted without the express permission of the data subject. This is not a rule and a data subject’s ability to understand their rights will always be judged on a case-by-case basis. This Judgement will require additional processing time.
9.3 Responding to subject access requests
The following applies to individuals from the EU only.
When responding to requests, we:
- May ask the individual to provide 2 forms of identification
- May contact the individual via phone to confirm the request was made
- Will respond without delay and within 1 month of receipt of the request
- Will provide the information free of charge
- May tell the individual we will comply within 3 months of receipt of the request, where a request is complex or voluminous. We will inform the individual of this within 1 month, and explain why the extension is necessary
We will not disclose information if it:
- Might cause serious harm to the physical or mental health of the data subject or another individual
- Would reveal that the data subject is at risk of abuse, where the disclosure of that information would not be in the data subjects best interests
- Is contained in adoption or parental order records
- Is given to a court in proceedings concerning a child
If the request is unfounded or excessive, we may refuse to act on it, or charge a reasonable fee which takes into account administrative costs.
A request will be deemed to be unfounded or excessive if it is repetitive, or asks for further copies of the same information.
When we refuse a request, we will tell the individual why, and tell them they have the right to complain to the ICO.
9.4 Other data protection rights of the individual
The following applies to individuals from the EU only.
In addition to the right to make a subject access request (see above), and to receive information when we are collecting their data about how we use and process it (see section 7), individuals also have the right to:
- Withdraw their consent to processing at any time
- Ask us to rectify, erase or restrict processing of their personal data, or object to the processing of it (in certain circumstances)
- Prevent use of their personal data for direct marketing
- Challenge processing which has been justified on the basis of public interest
- Request a copy of agreements under which their personal data is transferred outside of the European Economic Area
- Object to decisions based solely on automated decision making or profiling (decisions taken with no human involvement, that might negatively affect them)
- Prevent processing that is likely to cause damage or distress
- Be notified of a data breach in certain circumstances
- Make a complaint to the ICO
- Ask for their personal data to be transferred to a third party in a structured, commonly used and machine-readable format (in certain circumstances)
Individuals should submit any request to exercise these rights to the DPO. If staff receive such a request, they must immediately forward it to the DPO.
10. Photographs and videos
As part of our company activities, we may take photographs and record images of individuals within our organization.
We will obtain written consent from those photographed for photographs and videos to be taken. These will often be for marketing and promotional materials. At large conventions where photography is generally allowed, we will obtain verbal consent. We will clearly explain how the
Uses may include:
- Online on our company website or social media pages
- Outside of the company by external agencies such as marketing campaigns
- Within company newsletters, advertisements, and other marketing materials
Consent can be refused or withdrawn at any time. If consent is withdrawn, we will delete the photograph or video and not distribute it further.
11. Data protection by design and default
We will put measures in place to show that we have integrated data protection into all of our data processing activities, including:
- Appointing a suitably qualified DPO, and ensuring they have the necessary resources to fulfil their duties and maintain their expert knowledge
- Only processing personal data that is necessary for each specific purpose of processing, and always in line with the data protection principles set out in relevant data protection law (see section 6)
- Completing privacy impact assessments where Quinlan Services’ processing of personal data presents a high risk to rights and freedoms of individuals, and when introducing new technologies (the DPO will advise on this process)
- Integrating data protection into internal documents including this policy, any related policies and privacy notices
- Regularly training members of staff on data protection law, this policy, any related policies and any other data protection matters; we will also keep a record of attendance
- Regularly conducting reviews and audits to test our privacy measures and make sure we are compliant
- Maintaining records of our processing activities, including:
- For the benefit of data subjects, making available the name and contact details of our company and DPO and all information we are required to share about how we use and process their personal data (via our privacy notices)
- For all personal data that we hold, maintaining an internal record of the type of data, data subject, how and why we are using the data, any third-party recipients, how and why we are storing the data, retention periods and how we are keeping the data secure
12. Data security and storage of records
We will protect personal data and keep it safe from unauthorized or unlawful access, alteration, processing or disclosure, and against accidental or unlawful loss, destruction or damage.
- Paper-based records and portable electronic devices, such as laptops and hard drives that contain personal data are kept under lock and key when not in use
- Papers containing confidential personal data must not be left on office desks, on staffroom tables, pinned to notice/display boards, or left anywhere else where there is general access
- Where personal information needs to be taken off site, staff must sign it in and out from the Quinlan Services office
- Passwords that are at least 8 characters long containing letters and numbers are used to access company computers, laptops and other electronic devices. Staff are reminded to change their passwords at regular intervals
- Where we need to share personal data with a third party, we carry out due diligence and take reasonable steps to ensure it is stored securely and adequately protected
13. Disposal of records
Personal data that is no longer needed will be disposed of securely. Personal data that has become inaccurate or out of date will also be disposed of securely, where we cannot or do not need to rectify or update it.
For example, we will shred or incinerate paper-based records, and overwrite or delete electronic files. We may also use a third party to safely dispose of records on Quinlan Services’ behalf. If we do so, we will require the third party to provide sufficient guarantees that it complies with data protection law.
14. Personal data breaches
Quinlan Services will make all reasonable endeavours to ensure that there are no personal data breaches.
In the unlikely event of a suspected data breach, we will follow the procedure set out in appendix 1.
When appropriate, we will report the data breach to the ICO within 72 hours. Such breaches may include, but are not limited to:
- A non-anonymized dataset being published on Quinlan Services website which shows details for accounts.
- The theft of a company laptop containing non-encrypted personal data about staff
All staff are provided with data protection training as part of their induction process.
Data protection will also form part of continuing professional development, where changes to
legislation, guidance or Quinlan Services’ processes make it necessary.
16. Monitoring arrangements
The DPO is responsible for monitoring and reviewing this policy with approval sought from the senior management of Quinlan Services.
This policy will be reviewed and updated every 2 years or as and when legal requirements to comply change if earlier.
17. Links with other policies
This data protection policy is linked to our:
Appendix 1: Personal data breach procedure
This procedure is based on guidance on personal data breaches produced by the ICO.
- On finding or causing a breach, or potential breach, the staff member or data processor must immediately notify the DPO
- The DPO will investigate the report, and determine whether a breach has occurred. To decide, the DPO will consider whether personal data has been accidentally or unlawfully:
- Disclosed or made available where it should not have been
- Made available to unauthorized people
- The DPO will alert the senior management team.
- The DPO will make all reasonable efforts to contain and minimize the impact of the breach, assisted by relevant staff members or data processors where necessary. (Actions relevant to specific data types are set out at the end of this procedure)
- The DPO will assess the potential consequences, based on how serious they are, and how likely they are to happen
- The DPO will work out whether the breach must be reported to the ICO. This must be judged on a case-by-case basis. To decide, the DPO will consider whether the breach is likely to negatively affect people’s rights and freedoms, and cause them any physical, material or non-material damage (e.g. emotional distress), including through:
- Loss of control over their data
- Identify theft or fraud
- Financial loss
- Unauthorized reversal of pseudonymisation (for example, key-coding)
- Damage to reputation
- Loss of confidentiality
- Any other significant economic or social disadvantage to the individual(s) concerned
- If it’s likely that there will be a risk to people’s rights and freedoms, the DPO must notify
- The DPO will document the decision (either way), in case it is challenged at a later date by the ICO or an individual affected by the breach. Documented decisions are stored on Quinlan Services’ computer system.
- Where the ICO must be notified, the DPO will do this via the ‘report a breach page of the
ICO website within 72 hours. As required, the DPO will set out:
- A description of the nature of the personal data breach including, where possible:
- The categories and approximate number of individuals concerned
- The categories and approximate number of personal data records concerned
- The name and contact details of the DPO
- A description of the likely consequences of the personal data breach
- A description of the measures that have been, or will be taken, to deal with the breach and mitigate any possible adverse effects on the individual(s) concerned
- A description of the nature of the personal data breach including, where possible:
- If all the above details are not yet known, the DPO will report as much as they can within
72 hours. The report will explain that there is a delay, the reasons why, and when the DPO expects to have further information. The DPO will submit the remaining information as soon as possible
- The DPO will also assess the risk to individuals, again based on the severity and likelihood of potential or actual impact. If the risk is high, the DPO will promptly inform, in writing, all individuals whose personal data has been breached. This notification will set out:
- The name and contact details of the DPO
- A description of the likely consequences of the personal data breach
- A description of the measures that have been, or will be, taken to deal with the data breach and mitigate any possible adverse effects on the individual(s) concerned
- The DPO will notify any relevant third parties who can help mitigate the loss to individuals
– for example, the police, insurers, banks or credit card companies
- The DPO will document each breach, irrespective of whether it is reported to the ICO. For each breach, this record will include the:
- Facts and cause
- Action taken to contain it and ensure it does not happen again (such as establishing more robust processes or providing further training for individuals)
- Records of all breaches will be stored on Quinlan Services’ computer system.
- The DPO and management team will meet to review what happened and how it can be stopped from happening again. This meeting will happen as soon as reasonably possible
Actions to minimize the impact of data breaches
We will take the actions set out below to mitigate the impact of different types of data breach, focusing especially on breaches involving particularly risky or sensitive information. We will review the effectiveness of these actions and amend them as necessary after any data breach.
If there is a data breach the following actions will be taken (if applicable to the relevant breach):
- Members of staff who receive personal data sent in error must alert the sender and the DPO as soon as they become aware of the error
- If the sender is unavailable or cannot recall the email for any reason, the DPO will ask the
IT department to recall it.
- In any cases where the recall is unsuccessful, the DPO will contact the relevant unauthorized individuals who received the email, explain that the information was sent in error, and request that those individuals delete the information and do not share, publish, save or replicate it in any way
- The DPO will ensure we receive a written response from all the individuals who received the data, confirming that they have complied with this request
- The DPO will carry out an internet search to check that the information has not been made public; if it has, we will contact the publisher/website owner or administrator to request that the information is removed from their website and deleted
Examples of types of data breaches this would apply to are:
- Sensitive information being disclosed via email
- Non-anonymized account information
- Staff pay information being shared with individuals not involved in the pay process
- A company laptop containing non-encrypted sensitive personal data being stolen or hacked